Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Austin come from postal codes 78704, 78745, 78767, 78741, 78705, 78723, 78744 and 78701.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 277,549 ratings
Thank you!
Problems in the last 24 hours in Austin, Texas
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Austin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 10: Problems at Spectrum
Spectrum is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (9%)
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TV (8%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Austin, Travis County, Texas
The most recent Spectrum outage reports came from the following cities:Austin, Pflugerville, Del Valle, Manor and Manchaca.
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| City | Problem Type | Report Time |
|---|---|---|
 Austin | Internet | |
| Austin | Internet | |
| Austin | Total Blackout | |
| Austin | Internet | |
| Austin | Internet | |
| Austin | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Austin, Texas
Latest outage, problems and issue reports in Austin and nearby locations:
- yvonne lèmönjello 🍋 (@raveonyvonne) reported fromAustin, Texas
You know what would be GREAT? If @GetSpectrum would stop having signal issues all the damn time so i don’t have to reset my smart lightbulbs twice a week. 😒 if switch in a heartbeat if my complex offered a different company because this is ridiculous!
- 🎃👻 spooky syd 👻🎃 (@dummylonghorn) reported fromAustin, Texas
hey, @Ask_Spectrum can you pls fix the wifi outage so I can do my homework? thx
- Jack Speer (@JackSouthAustin) reported fromAustin, Texas
@GetSpectrum Spectrum Cable has the largest group of incompetent service telephone “technicians” imaginable. In a recent simple attempt to get cable to work on a new TV two separate operators on two different occasions disabled my business Internet connection. So bad!
- TexasCowboy (@TTran4200) reported fromAustin, Texas
@Ask_Spectrum I am currently customer of Spectrum since TWC grandfather into. Why is Spectrum services (Ethernet, tv, phone) are so broken from provider, customer service and billing keep screwing customer like me. Does any spectrum customer out there get the same as mine?
- C. M. Villalobos (@someothermiles) reported fromAustin, Texas
@Ask_Spectrum Hi — service appears to be down in my Austin neighborhood. Do you have more information?
- Veronica Cervantes (@verocervan7879) reported fromAustin, Texas
@Ask_Spectrum outage in my area, how long?
- austin dixon (@austindixonsays) reported fromAustin, Texas
@youngestwoman @Ask_Spectrum I love the spectrum’s customer service twitter account got into the mix on the argument of tax merits
- lindsay lewandowski (@lewlewbellle) reported fromAustin, Texas
@Ask_Spectrum yet another piece of mindless marketing crap marked as “urgent” from y’all in my mailbox. Feels like this should be some sort of illegal marketing scheme. Stop sending me this stuff; I do not want TV and this will not get me to sign up. You’re wasting paper!
- CuriousLaura (@Lad10x) reported fromAustin, Texas
@Ask_Spectrum when tech supports confirms your phone # why do they NOT call you back when you get disconnected? I was on hold for 17 min went thru the whole rigamarole of explaining I have no internet & then they hang up 😭 why don’t they call back? Great, 19 min hold now...
- ⚡️SPLASH DADDY⚡️ (@1800HOTDAD) reported fromAustin, Texas
Hey @googlefiber can y'all pls make ur service available In the Highland/Brentwood area in Austin y'all headquarters is literally less than 10 min away from me but I am forced to use @GetSpectrum 🙄(which is the absolute worst internet I've ever had in my life)
- Chefiguana (@chefiguana) reported fromAustin, Texas
Hey @Uverse you want my business back? @GetSpectrum continues to be horrible in every service they provide. Gimme something other than sh*tty 50mb and im yours
- Joan Allen (@johoallen) reported fromShady Hollow, Texas
@Ask_Spectrum Why does your sales force spoof local neighborhood numbers to sell your services to a current customer? Unethical and irritating.
- The Slide (@moscardellil) reported fromAustin, Texas
And it takes a twitter rant to have these guys show up! Issue was outside, as I told them from the beginning and it has been resolved (I hope 🤞) @ATTHelp still sucks! Maybe I should have gone @GetSpectrum (3:40 pm)
- Craig Jeffries (@Craig5072) reported fromAustin, Texas
@Ask_Spectrum is there an outage in Austin tx ?
- A K (@gigabyte10100) reported fromAustin, Texas
.@Ask_Spectrum Recording issues with streaming TV and it is a >45 minute wait with no call back service!! #SpectrumTV
- j u l i e (@julievic666) reported fromAustin, Texas
@xkattastrophe_ @Ask_Spectrum Worth it. I’m playing tag between 5g and my **** WiFi just to attend work meetings
- Jody Barr (@JodyBarrKXAN) reported fromAustin, Texas
Since July 20, we submitted 712 names of unemployed Texans who contacted @KXAN_News detailing thousands of unsuccessful attempts to get a human @TXWorkforce on the phone to help. The good news: the TWC has contacted some of those people and got their checks moving.
- Rev. Dr. Ethan Waterman (@WatermanATX) reported fromAustin, Texas
Day 1 of #BeyondLight and @GetSpectrum decided to have a massive outage in my area. Sucks pretty hard.
- BeverlyStaub (@slawler2) reported fromAustin, Texas
@Ask_Spectrum I ordered a new service kit to switch to Spectrum. It came yesterday but I’ve changed my mind. May I return it in tact and get refund?
- Eddie Rod (@eddie_rod) reported fromAustin, Texas
@GetSpectrum sucks. They would rather lose a customer than to drop them to an internet only customer.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- dp (@Dp98628) reported
@Michael74303752 @GetSpectrum No they are good at lowering the price of their mobile service but not giving the new lower price to existing customers. We get grandfathered in to the older price that is 50% higher.
- josé (@NotJosephC) reported
@GetSpectrum literally the most dogsh*t ISP to exist. You’re lucky you don’t have any competition here or I’d cut your useless ******* internet off so quick. **** you
- Ashleyc714 (@ash3s86) reported
@GetSpectrum #HurricaneIda was told by a LEAD our act would be credited for the month, now its time for them to issue & I’m GETTING RUN AROUND bcuz we can’t remember LEADS name! Well how do I kno it’s a lead??
- It's Jamie Lee Curtis Season (@HelltotheHog) reported
@Ask_Spectrum Ah update, our wired internet works but our Wi-Fi does not, and I've restarted the modem and router a couple times now. Still having that same issue :C
- Afaithy39 (@Adrienn31462076) reported
@Ask_Spectrum You can fix my internet
- Ashleyc714 (@ash3s86) reported
@GetSpectrum ITS NOT RIGHT y’all arent Crediting entire Amt divided by days either. If u wanted to help Ur ppl, ud at least divide days by ENTIRE BILL AMT, & not just int/ cable Amt!!
- سلطان رجب نور (@SultanN80060302) reported
@myboyobi @Ask_Spectrum Same problem here in EL PASO TX
- Alvin Eng (@Aengmax) reported
@GetSpectrum Nyc internet down again. They keep saying there is no outage. Voted numbers 1. I dont think so.
- Tim Fullerton (@TimFullerton) reported
@Ask_Spectrum I keep getting a service unavailable message (RLP-1031). Trying to watch the ALCS so this is incredibly frustrating.
- Saabrian (@saabrian) reported
Given how unreliable their Internet service is, I shouldn't have expected any better of @GetSpectrum mobile. But amazed at how often I have 4 or 5 bars of LTE and still can't load anything. Will have to check out @TMobile
